The research 'Critical Capabilities for Integrated Tax System COTS Products, 2010' helps government IT and revenue agency executives understand the strengths and weaknesses of integrated tax systems (ITS) commercial off-the-shelf (COTS) software.
ITS COTS products marketed by global IT suppliers, such as SAP, Oracle, TCS, and Bull, as well as domain-specific vendors, such as Crown Agents, RSI and Fast Enterprises, to support the RFI/RFP selection process. One of the key findings is that national governments, especially in Western countries, have opted for legacy re-engineering programs, but increased pressure to cut costs and lack of internal skills could drive them toward COTS adoption. Gartner is the world’s leading information technology research and advisory company. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 6,600 associates, including more than 1,500 research analysts and consultants, and clients in 85 countries.